“SMTube Online” is a website operated by Echo Denki Co., Ltd. for the purpose of selling the company’s own products. The following terms apply to use of SMTube Online and to transactions for products listed on the site. Please review these terms before using the service.
Article 1 Use of SMTube Online
The services of “SMTube Online” (hereinafter “this Site”) are available only to persons who have completed the Company’s prescribed registration procedures (hereinafter “Customers”). Available services include:
- Shopping
- Information services
These services may be changed or discontinued without prior notice.
Article 2 Registration and Purchase Procedures on this Site
- Registration on this Site
Persons who wish to register on this Site must agree to these Terms and complete the Site’s prescribed registration procedures. - Input items
Membership registration is verified by Email authentication or may be done using a social ID. - Purchaser eligibility
Registration on this Site is open to anyone, but sales are limited to persons belonging to organizations such as businesses, hospitals and clinics, universities, and research institutions. When purchasing, please indicate your affiliated organization as the billing or shipping address. - Deletion of registration
If the Company investigates the actual status of the organization to which a Customer belongs and judges it to be ineligible, the Company may delete the registration.
Article 3 Management of ID and Password
- Customers must strictly manage their ID and password for this Site and must not transfer or lend them to third parties for any compensation or otherwise.
- The Company is not responsible for any damages to the Customer caused by inadequate management or operational errors of the Customer’s ID or password.
Article 4 Changes or Deletion of Registered Information
- If registered Customer information changes, the Customer must promptly update, correct, add, delete, or withdraw via the “My Account” page.
- If such updates are not made and shipment is delayed or does not arrive, the shipment will be deemed to have been delivered at the time it would normally have arrived.
Article 5 Notices to Customers
If requested by the Customer, the Company may send information on new products and services by email. However, the Company will send emails even if the Customer has opted out in the following cases:
- Important notices regarding this Site (e.g., emergency server stoppages)
- Changes to products purchased by the Customer
- Confirmations related to products purchased by the Customer
Article 6 Consumption Tax and Bank Transfer Fees in Price Display
- Prices displayed on this Site do not include consumption tax; tax will be charged separately.
- Displayed prices do not include bank transfer fees.
Customers who pay by bank transfer must bear the transfer fees.
Article 7 Ordering Products
Customers may apply to order products listed on this Site by logging in, entering the required information on the designated screen, and sending it to the Company. The Company may investigate the actual status of the organization to which the Customer belongs prior to shipment.
Formation of contract
- A sales contract between the Customer and the Company is established when the Company accepts the order and issues an “Order Number.” However, even after contract formation, if stock shortages, discontinuation of production, or other circumstances arise, or if the billing or shipping address does not correspond to an organization such as a business, hospital, clinic, university, or research institution, the Company may declare that it cannot accept the order and the sales contract will be nullified; the Customer may not object to this.
- If there is doubt about the Customer’s order content, the content described in the Company’s order confirmation email received by the Customer will determine the order contents.
- After a sales contract is formed, if the Company judges that urgent action is required to protect its rights, the Company may cancel the sales contract with the Customer.
Article 8 Payment Methods and Terms
Available payment methods: bank transfer, PayPal, credit card. Payment conditions follow the terms agreed between the Customer and their bank, PayPal account, or credit card company.
Article 9 Delivery of Products
For products sold by the Company, shipments of in-stock products held by the Company will be made in the order in which orders are completed, within the product’s valid period.
Delivery time may vary depending on stock location and destination region.
Article 10 Transfer of Products
Delivery is completed when the product is delivered to the shipping address registered by the Customer.
Article 11 Refusal to Accept Delivery
If the Customer cannot be contacted due to absence or other reasons at delivery, the Company may cancel the sales contract with the Customer.
Article 12 Product Returns
- Returns are accepted only for defects, faults, or defects discovered within one month of product arrival. To request a return of a product purchased on this Site, contact the Company via the inquiry page.
- A return is complete when the Customer notifies the Company of the return request and the product is delivered to the Company’s designated location.
- Returns for reasons other than those in the preceding paragraph are not accepted in principle. If a return is judged to be for Customer convenience, the Customer will bear the return shipping cost and no refund will be provided.
- When returning a product, retain proof of shipment (waybill, receipt, etc.). If proof of shipment cannot be provided, the Company is not responsible for loss or misdelivery during transport.
Article 13 Price and Specification Changes
Prices, specifications, and other information for products listed on this Site may be changed or discontinued without notice.
Article 14 Copyright and Trademarks
- Copyright and other intellectual property rights in product materials and technical information on this Site belong to the Company. Trademarks displayed on this Site are the Company’s registered trademarks.
- Customers may not reproduce, transmit, mail, or allow third-party use of any information (including images) obtained through this Site without the Company’s prior written consent. However, PDF catalogs obtained from the Site’s Product Description page may be freely downloaded, reproduced, transmitted, and mailed.
Article 15 Handling of Customer Information
- The Company and its partners involved in Site operation and product delivery (including shipping) will use Customer information provided when using the Site (personal information that can identify individuals such as names, addresses, phone numbers, and email addresses) for Site operation and product provision.
- The Company will use Customer information for the following purposes:
(1) Sending samples and catalogs
(2) Promotion and information about exhibitions, products, and services
(3) Proposals and quotations for products and services
(4) Order confirmation, product shipment, service provision, and billing/collection
(5) Invitations to surveys
(6) Responses to inquiries, consultations, and requests
(7) Creation of statistical materials
(8) Other purposes agreed to in advance by the Customer - The Company will provide Customer information in electronic form or by fax to partners involved in Site operation and product provision only in the following cases:
(1) With the Customer’s consent
(2) When disclosure is required by law
(3) When provided in a form that cannot identify the individual (statistical data) - Fields marked required when collecting personal information must be completed; missing information may prevent the Company from performing the intended services.
- For corrections, additions, deletions, or withdrawal of Customer information, follow Article 4.
- Data deleted at the Customer’s request will be removed from the Site database.
- Inquiries about the handling of personal information should be made via the inquiry page.
Article 16 Interruption and Suspension
The Company may temporarily suspend or discontinue part or all of the services of this Site without prior notice to Customers for any of the following reasons, and Customers shall have no right to object or claim damages:
(1) Emergency maintenance required due to system failure
(2) Operation becomes difficult due to fire, power outage, natural disaster, or other force majeure
(3) Other unavoidable operational reasons as determined by the Company
Article 17 Scope of Liability
- The Company is not responsible if data sent by the Customer does not reach the Company’s system, or if the data received by the Company differs from what the Customer sent.
- The Company is not liable for loss, delay, or misdelivery of information caused by communication line failures, equipment breakdowns, or maintenance stoppages.
- The Company is not responsible for damages resulting from third-party tampering or leakage of information.
- The Company is not liable for damages caused by force majeure such as natural disasters, government orders, strikes, or transportation accidents that prevent fulfillment of obligations under these Terms.
Article 18 Prohibited Conduct
Customers must not engage in any of the following when using this Site:
- Interfering with Site operation
- Tampering with information on the Site
- Impersonating others when sending or posting information
- Defaming or damaging the reputation of the Company or third parties
- Infringing or risking infringement of the property or privacy of the Company or third parties
- Illegal acts or acts likely to violate laws
- Other acts the Company deems inappropriate
Article 19 Suspension or Deregistration of Registration
If any of the following circumstances apply, the Company may suspend use of the Customer’s ID or delete the registration without prior notice or demand:
- The Customer’s registered organization ceases to exist for reasons other than merger
- The Customer is subject to revocation or suspension of operations by supervisory authorities
- The Customer has not used the Site for one year or more since last use
- The Customer cannot be contacted for two weeks or more after the Company attempts contact
- The Customer or related parties are determined by the Company to be associated with anti-social forces or to have the purposes or conduct described below:
- Management or substantial involvement by organized crime groups, gang members, quasi-members, organizations affiliated with such groups, or other anti-social forces
- Use of anti-social forces for unjust gain or to cause loss to third parties
- Provision of funds or benefits to anti-social forces or otherwise being involved with them
- Having socially reprehensible relationships with anti-social forces
- Violent demands, demands beyond legal responsibility, threats or use of violence in transactions, or actions that damage the Company’s or its dealers’ credibility or business through rumors, deception, or force - Violation of these Terms or laws
Article 20 Export Controls
In principle, Customers shall not take products purchased or obtained on this Site out of Japan or export them abroad.
Article 21 Agreed Jurisdiction
Any disputes arising from these Terms shall be subject to the exclusive agreed jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance depending on the amount in dispute.
Article 22 Governing Law
These Terms are governed by the laws of Japan.
Article 23 Changes to Terms
The Company may change these Terms at any time without prior notice. One month after the revised Terms are posted on this Site, all Customers will be deemed to have accepted the changes.
End
Enacted January 1, 2022